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Address
77 Leadenhall Street London EC3A 3DE
help@bookatraveltest.com or for customer service needs please email support@bookatraveltest.com
F.A.Q.
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How will the Test to Release system work?
If your country is not on the travel corridor list you will need to order your Test to Release kit if you wish to shorten your self-isolation period, subject to a negative result.
Day 1: Arrive in the United Kingdom. You need to go straight to your self isolation destination and follow the UK Government instructions.
Day 5: After 5 full days of self isolation you can now take your test. Follow the instructions and send back your sample using the provided postage paid mailing bag.
Day 6/7: Sample arrives at our partner laboratory for testing
Day 7/8: You will be notified by email and SMS text that your results are ready. If a negative result is returned, you are able to end your self-isolation period.
How do I take the test once I receive the kit?
Collect: Collect your sample by swabbing the back of your throat, then nose.
Send: Return your sample to the lab in the pre-paid return postage mailing bag.
How soon will I receive my results?
Results are available online within 24 hours from when your sample is received by the lab. We are not liable for any delays due to increased demand or delays with postage.
Is your laboratory safe and approved?
Our Novel Coronavirus (SARS-CoV-2) by RT-qPCR test is approved by the Department of Health and Social Care (DHSC). Our tests are performed by an ISO 17025 UKAS accredited lab supporting the NHS and healthcare industry. Check My Body Health are a gov.uk approved private test provider.
How do I send my sample?
You will be sent a PCR sampling kit which includes everything you need to take your sample and send to our testing laboratory with a postage paid mailing bag. Kits will arrive by post by Royal Mail Tracked 24. A Royal Mail Tracked 24 return label is also provided with every kit for you to return to our testing centre.
Please note that all PCR tests can only be returned using Royal Mail priority postboxes. Priority postboxes are listed on the Royal Mail website at https://www.royalmail.com/services-near-you
Can I leave the house to return my swab sample?
You may leave your house to post your test or to travel directly to and from a testing site. You should follow safer travel guidance and avoid public transport if possible.
When should I take the test?
After 5 full days of self isolation you can now take your test. Do not take you test or send before otherwise you will void your test. Follow the instructions and send back your sample using the provided postage paid mailing bag. Samples should be sent to the lab the same day as you collect them. The test can only detect if you were infected with SARS-CoV-2 at the time you’ve collected your sample. The test does not check if you have been infected with the virus previously.
What is the NHS coronavirus helpline?
Do not go to a GP surgery, pharmacy or hospital. Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online. https://www.nhs.uk/conditions/coronavirus-covid-19/
What results could your report tell me?
Your test results will be described as negative, positive or unclear.
Countries subject to bans on travel to the UK
The Test to Release scheme is not available to anyone who has been in or through any country that is subject to a travel ban in the 10 days before arrival in England.
If you arrive in England and have been somewhere that is subject to a travel ban during the last 10 days you must complete a passenger locator form and self-isolate along with members of your household.
Who do you notify if my result is positive?
All results of tests will be reported within 24 hours of them becoming available. We will hold this information for a period of one month in case the PHE need further information, after this time it will be deleted. If further clarification is required after this period we may need to request the information from you again.
Location
77 Leadenhall St, London EC3A 3DE
Store Hours
M-F: 9am - 5pm
help@bookatraveltest.com